Paying for a service iv not been getting for 3 months now.

[Heidi1976]

For the last 3 months now iv payed for a service iv not be able to use calls texts instead please and this has effected my work and private life.. could you tell me why this is happening.. I can respect your carrying out work.. Yet I'm still having trouble with my network.. please can someone sort this matter out as I don't appreciate having to pay full price for less than know service for days at a time.. 

I await your reply. 

Kind regards Heidi dickens.  

[TallTrees · Accepted solution]

Hi @Heidi1976 

Welcome to the o2 Community forum. 

We are a customer based Community and have no access to accounts or network issues.

I  can only suggest you contact O2 customer services through social media here:

you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they may be able to help you with this