Hi,
I have had a bit of an issue this past month. I'm on a 24 month contract due to run upgrade this July. I have the Samsung Galaxy S5 and I have had no issues until the past month or so. It began freezing etc, not responding to touch and then it went into bootloop (constantly rebooting without turning on). I sent it into repair, as it was under warranty but then I was told they found a couple of pins moved in the charging port (however it charges perfectly fine) and so they couldn't fix the real issue until I paid £124.99 for that. I had it sent back unfixed as I could of just paid £120 for an early upgrade. I downloaded Kies and did a firmware update, which should have fixed the problem but didn't. I was told by Samsung that there is nothing that can be done and the phone is essentialy dead.
So I contacted o2 again, but all I was told is that the only options for me is to pay the remaining £120 and upgrade early, get a cheap pay as you go phone or pay £25 for a loan. My issue is, that I have not got £120 spare, so I am now essentially paying for a broken phone as they will not send out a replacement. Quite frankly I think this is unfair as the phone is not broken through any water damage or fault of my own. So I am now left paying monthly for a phone that I cannot use!
