If you paid by direct debit it will come out automatically @Beth96.
If not you will need to contact o2 - you can message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG).
Or you can call the Payment Management team on 0800 902 0217.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
