on 04-04-2024 12:06
Hi,
I have been trying to pay my final bill for about 2 weeks now. All that happens is I ge told to log into my O2 and pay online. I can’t do this as I don’t have a contract with you anymore.
getting very frustrated and have been sent a debt collectors letter. PLEASE tell me how to do it online NOW
on 04-04-2024 12:08
Payment Management should help
You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
on 04-04-2024 12:46
@Bexster196 See if anything in this link helps: How can I pay my bill? (o2.co.uk)
04-04-2024 22:06 - edited 04-04-2024 22:16
04-04-2024 22:06 - edited 04-04-2024 22:16
I think the BACS (direct from your bank to O2's bank, as mentioned in the guide linked above) is not supported at this time, as O2 migrate customers off their legacy billing system to the new system (fondly called 360!), @Bexster196 - just in case you try that route to find you are down a payment that O2 cannot see on their side to credit to your account.
https://www.o2.co.uk/help/account-and-billing/how-to-pay
You will need to contact Payment Management on 0800 902 0217
Good luck.