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Level 1: Joiner
Posts: 2
Registered: ‎21-01-2021

Paying bill

Due to coronavirus I haven’t been at work and not receiving furlough which means I can’t pay my bill, my service have been cut off what can I do?
Level 71: Golden Child
Posts: 17,403
Registered: ‎31-03-2010

Re: Paying bill

@Abbyhirst26 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Other customer service numbers in the link below.

Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 2
Registered: ‎21-01-2021

Re: Paying bill

I tried ringing them today and the phone kept being put down on me
Level 71: Golden Child
Posts: 17,403
Registered: ‎31-03-2010

Re: Paying bill

[ Edited ]

@Abbyhirst26 Because you're not buying anything, O2 doesn't consider your call important, so use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

Edit: No one will be able to help you at this time of evening. Best to try tomorrow at 8 am.

I DO NOT WORK FOR O2



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