on 21-01-2021 19:14
You need to speak to the Payment Management Team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Best chance of getting through is calling at 8 am
Other customer service numbers in the link below.
21-01-2021 19:29 - edited 21-01-2021 19:31
@Abbyhirst26 Because you're not buying anything, O2 doesn't consider your call important, so use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.
Edit: No one will be able to help you at this time of evening. Best to try tomorrow at 8 am.