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Level 1: Joiner
Posts: 2
Registered: ‎08-08-2019

Paying a bill

Does anybody know why i cannot pay a bill on the o2 website. It just says something has gone wrong error 500
Posts: 71,926
Topics: 550
Solutions: 3,445
Registered: ‎04-01-2009

Re: Paying a bill

Try a different browser. Edge or Internet Explorer seems to work best. Or you could try clearing the cache and cookies from your present browser.

Posts: 89,293
Topics: 536
Solutions: 11,669
Registered: ‎04-04-2012

Re: Paying a bill

@Idontknow 

Edit your browser settings to allow the O2 website to redirect.

It will fail after the payment page otherwise.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 64: Magistrate
Posts: 12,924
Registered: ‎31-03-2010

Re: Paying a bill

@Idontknow  You might want to consider setting up a Direct Debit to avoid problems like this in the future.

I DO NOT WORK FOR O2

Level 1: Joiner
Posts: 2
Registered: ‎08-08-2019

Re: Paying a bill

How do you do that?
Posts: 71,926
Topics: 550
Solutions: 3,445
Registered: ‎04-01-2009

Re: Paying a bill

A direct debit or a redirect?

Posts: 89,293
Topics: 536
Solutions: 11,669
Registered: ‎04-04-2012

Re: Paying a bill

It's in your privacy settings.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)