Solved: Paying a bill

Kallumbarker · ‎06-01-2019

Hi everyone, I have recently moved to Australia and I paid off what I thought would be my final bill with a lump sum. I am in Australia now and my phone is disconnected. I also asked the agent on the phone wether I could cancel the direct debit and he said yes, so I did. I have now received an email saying my bill is overdue even though my phone is disconnected? I can’t contact 02 via chat as it says it’s offline and I can’t ring them as I’ll get extra charges. I’ve been on my 02 and can not connect to it as my mobile data is not on? What am I supposed to do?! Any help would be appreciated. Thankyou

MI5 · ‎06-01-2019

@Kallumbarker this sounds like your final bill.

Ways to pay here https://community.o2.co.uk/t5/How-to-Guides/How-to-Pay-Your-Bill-Contract/ba-p/1014090 but I'll also tag in @Martin-O2 in case you need additional help due to contact difficulties.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎06-01-2019

@Kallumbarker this sounds like your final bill.

Ways to pay here https://community.o2.co.uk/t5/How-to-Guides/How-to-Pay-Your-Bill-Contract/ba-p/1014090 but I'll also tag in @Martin-O2 in case you need additional help due to contact difficulties.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎06-01-2019

@Kallumbarker You can call customer service for free from any phone on +44800 032 1402

I DO NOT WORK FOR O2

EmilieT · ‎08-01-2019

Hey @Kallumbarker, and welcome to the forum Have you been able to make any progress with this since you posted over the weekend? Did the advice above help?

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Kallumbarker · ‎08-01-2019

Hi, Thankyou.
I sent them the payment via the bank details but as of yet haven’t had a reply or confirmation.
Cheers.

O2

Paying a bill

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using phone abroad

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