on 08-06-2017 12:10
on 08-06-2017 12:10
Solved! Go to Solution.
08-06-2017 12:13 - edited 08-06-2017 12:36
08-06-2017 12:13 - edited 08-06-2017 12:36
It all depends on the date the bill will usually be taken by direct debit.
This is the date of payment which is 2 weeks AFTER the date the bill is produced.
If there is at least 6 clear banking days your account will show a zero balance and therefore, the DD won't be called. If not, you will pay twice but the extra will stay on your account as a credit for next month.
08-06-2017 12:13 - edited 08-06-2017 12:36
08-06-2017 12:13 - edited 08-06-2017 12:36
It all depends on the date the bill will usually be taken by direct debit.
This is the date of payment which is 2 weeks AFTER the date the bill is produced.
If there is at least 6 clear banking days your account will show a zero balance and therefore, the DD won't be called. If not, you will pay twice but the extra will stay on your account as a credit for next month.
on 08-06-2017 12:28
on 08-06-2017 12:28
Yes it's all about the timing as to when the dd normally takes.
on 08-06-2017 12:30
i have always paid my bill on the day its produced via debit card although i also have a DD set up and no i have never been charged twice not in the 4 years of being an o2 customer... i should really canx the DD but its handy to have in place incase I am away on business or out the country and just generally forget, but no never charged twice hope my experiance helps
on 08-06-2017 15:58
on 08-06-2017 15:58
Just to add in the T&C it also states this
5.13 We require you to pay your Charges by direct debit unless we tell you otherwise. An additional Charge may apply if you don't pay by direct debit. We will set out the amount of any such charge on our Website. If you are paying by credit or debit card you authorise the payment card company to give us and, on a strictly confidential basis, to our sub-contractors and/or agents, details about your payment card account if it's necessary in connection with the Agreement. You also authorise them to let us know if your payment account is terminated or suspended at any time.