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Paying 2 Bills

Stani
Level 1: Joiner
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on ‎03-04-2020 12:44

on ‎03-04-2020 12:44

My daughter has recently taken out her own contract with you as she is now 18. When she did this she got a new mobile number. I need to cancel my account and swap the number over to her account as we are currently paying 2 bills.

 

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O2Lorna
O2 Support
O2 Support
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on ‎03-04-2020 12:46

on ‎03-04-2020 12:46

Hi you need to contact customer service to migrate the number.

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
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gmarkj
Level 66: Unequalled
In response to O2Lorna
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on ‎03-04-2020 13:09

on ‎03-04-2020 13:09

Just as a follow up - you BOTH need to be on the call so that you can permit the move and she can accept it.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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