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Sharon0509 · ‎28-04-2024

My handset contract is with Virgin and my phone bill with 02. I am being passed around from pillar to post trying to pay off the handset. Can someone please help me?! I have been trying for weeks to pay off the handset and no matter what number I call I get no help. All I want to do is pay off this handset. PLEASE HELP!!!

MI5 · ‎28-04-2024

@Sharon0509

You need to persist with Virgin

Device plan is not managed by O2.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-04-2024

@Sharon0509

You need to persist with Virgin

Device plan is not managed by O2.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Han29 · ‎13-08-2024

I am in the same situation did you ever get it sorted? I don't know what to do an its driving me mad!

madasaf1sh · ‎13-08-2024

@Han29

The only people who can help are Virgin Media as the device plans where never transfered to o2, so you will have to call them on 0345 6000 789 or 0345 454 1111

There is literally nothing anyone at o2 can do with these loans / device plans

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎13-08-2024

Which is exactly as posted in response to the original question.

I believe @Han29 is asking the question to @Sharon0509

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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