Pay off handset agreement with Virgin

[Sharon0509]

My handset contract is with Virgin and my phone bill with 02.  I am being passed around from pillar to post trying to pay off the handset.  Can someone please help me?!  I have been trying for weeks to pay off the handset and no matter what number I call I get no help.  All I want to do is pay off this handset.  PLEASE HELP!!!

[MI5 · Accepted solution]

@Sharon0509 

You need to persist with Virgin 

Device plan is not managed by O2.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

[Han29]

I am in the same situation did you ever get it sorted? I don't know what to do an its driving me mad!

[madasaf1sh]

@Han29 

The only people who can help are Virgin Media as the device plans where never transfered to o2, so you will have to call them on 0345 6000 789 or 0345 454 1111

There is literally nothing anyone at o2 can do with these loans / device plans

[MI5]

Which is exactly as posted in response to the original question.

I believe @Han29 is asking the question to @Sharon0509