Solved: Pay off handset agreement with Virgin

Sharon0509 · ‎28-04-2024

My handset contract is with Virgin and my phone bill with 02. I am being passed around from pillar to post trying to pay off the handset. Can someone please help me?! I have been trying for weeks to pay off the handset and no matter what number I call I get no help. All I want to do is pay off this handset. PLEASE HELP!!!

MI5 · ‎28-04-2024

@Sharon0509

You need to persist with Virgin

Device plan is not managed by O2.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎28-04-2024

@Sharon0509

You need to persist with Virgin

Device plan is not managed by O2.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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