Pay monthly

[Anonymous]

So I am currently changing jobs and I can’t afford my bill, I rang and asked could I pay both bills on the 31st of January, they seemed to agreee I have woke up this morning to to see my phone has been cut off, I can’t afford to pay until the 31st I have no phone to ring of and the live chat isn’t working, is there anything I can do.?

[MI5]

You will need to borrow a phone to call them.
The number is on this link http://www.o2.co.uk/contactus

[Cleoriff]

@AnonymousI expect O2 will deny they made an agreement to your request (unless you have any record of the conversation or an email confirming it..)

By all means contact them from the links given above, though you will probably have to wait until you pay your bill in full before they reconnect your service. Good luck ...

[MI5 · Accepted solution]

None payment is a guarantee that you will be disconnected regardless of what customer service say as the system is automated and no one has service with an outstanding bill.
The only benefit of calling in advance is so that notes can be put on the account to save the customer being chased until their promise date. 

[jonsie]

I'm afraid that's correct. No one in customer service can access the automated service. Maybe some of the good advisers will email the accounts team but I suspect they can only  reconnect you once you've been disconnected and only if the recipient of any such email will actually do anything.

So in your circumstances I would  call again and then make the payments on the 31st.