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Pay monthly upgrade

Cathy676767
Level 1: Joiner
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I, like many weary customers am waiting on my upgrade to be delivered. God knows when that will be as no one can answer. My question is, can I cancel the online upgrade and walk into a store to upgrade in there? And hopefully walk away with a phone there and then? 

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madasaf1sh
Level 61: Brainiac
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@Cathy676767 


Yes, you will need to contact sales to cancel it, and wait for the order to be cancel on the system, so I would wait upto 48hours after that to go into store and upgrade, and there is no guarantee the stores have any stock especially of the S21 Ultras and iPhone 13 Pro Max's 

 

message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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jonsie
Level 94: Supreme
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Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

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madasaf1sh
Level 61: Brainiac
  • 4383 Posts
  • 29 Topics
  • 1213 Solutions
Registered:

@Cathy676767 


Yes, you will need to contact sales to cancel it, and wait for the order to be cancel on the system, so I would wait upto 48hours after that to go into store and upgrade, and there is no guarantee the stores have any stock especially of the S21 Ultras and iPhone 13 Pro Max's 

 

message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 3 of 3
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