Pay monthly upgrade

[Cathy676767]

I, like many weary customers am waiting on my upgrade to be delivered. God knows when that will be as no one can answer. My question is, can I cancel the online upgrade and walk into a store to upgrade in there? And hopefully walk away with a phone there and then? 

[jonsie]

Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[madasaf1sh · Accepted solution]

@Cathy676767 

Yes, you will need to contact sales to cancel it, and wait for the order to be cancel on the system, so I would wait upto 48hours after that to go into store and upgrade, and there is no guarantee the stores have any stock especially of the S21 Ultras and iPhone 13 Pro Max's 

message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255