Pay monthly to pay as you go

[Anonymous]

I'm abroad and not due to be back to the UK until late June. I would like to move to pay as you go. What's the best way to do this?

[MI5]

Why not call on the number I gave you @Anonymous ?
It's a free call.

[Bambino]

@Anonymous  What Live Chat told you is not correct. You can call customer service on the number @MI5 gave you.

[MI5]

Yes @Anonymous please call rather than chat and let us know what they say.

[jonsie]

@adamtemp64and @Anonymous

Yes I have changed to P&G from here. This was done via TU over wifi as for some reason the overseas number wasn't connecting. I used (+44 113 272 2000) direct to the Leeds call centre and no waiting time at all. Just choose the option you require. All in all around 8 minutes which would have cost around £12-15 standard rates.

It was painless and easy, a final bill produced and a sim despatched to my son's home. As said it will only be sent to a UK address via Royal Mail.

The big problem was getting it here, 18 days snail mail but it's a matter of patience. I do still have one pay monthly account purely to use TU for calls and texts back to the UK though now on a minimum tariff as I have no use for data here.

[Cleoriff]

@jonsiethat number you called isn't in any official contact us link. Did you just happen to have the direct number for the Leeds call centre or remember it from your days working for O2?

Either way, it was obviously easy and painless enough.

[Anonymous]

Thank you for your help everyone. I'll give CS a call on the numbers provided and will let you know of the outcome.

[jonsie]

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@Cleoriff wrote:

@jonsiethat number you called isn't in any official contact us link. Did you just happen to have the direct number for the Leeds call centre or remember it from your days working for O2?

Either way, it was obviously easy and painless enough.

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It isn't but its a number I've had a long time that still gives you all the options including lost/stolen.

[Cleoriff]

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@jonsie wrote:

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@Cleoriff wrote:

@jonsiethat number you called isn't in any official contact us link. Did you just happen to have the direct number for the Leeds call centre or remember it from your days working for O2?

Either way, it was obviously easy and painless enough.

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It isn't but its a number I've had a long time that still gives you all the options including lost/stolen.

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Good man...:smileywink:

[jonsie]

Because I use TU on my Thai mobile I am wary that the normal overseas number would not be free. I haven't tested it to find out....

[MI5]

You would still be calling a uk number so no charge over Tugo. Your alternative number wouldn't be free from the phone app though if tugo wasn't being used.