Solved: Re: Pay monthly sim only upgrade

KikiLM · ‎02-07-2021

I want to upgrade my tariff for more data but don't want to wait until the end of the month for it to start. Is there a way for it to start now.

MI5 · ‎02-07-2021

@KikiLM

If you're eligible for an upgrade, your tariff will change within 24 hours.

If it's just a tariff change, you'll need to call customer service to start it early.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎02-07-2021

@KikiLM

If you're eligible for an upgrade, your tariff will change within 24 hours.

If it's just a tariff change, you'll need to call customer service to start it early.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

KikiLM · ‎02-07-2021

Thanks. When I go through the process on my phone is says it won't start for a over a week. Any chance you know the number for customer service. Can't find anything to get in contact with them.

MI5 · ‎02-07-2021

@KikiLM

202 from your O2 phone or other numbers to try here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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