Pay monthly problem

[Omeed_Yakobi]

I tried to get a monthly contract for airpod generation 3 and at the end it popped up with this:

When you join O2, a credit scoring system is used to check your application. Your score must reach a certain level before we can process your order. This time, you didn’t meet that level.

Under the terms of the Consumer Credit Act 1974, we need to tell you that we contacted a credit reference agency when we dealt with your application. The credit reference agency we contacted was:

I joined O2 3 months ago (Sim card) and now I would like to make a monthly payment for AirPods. I do have a good credit score. 

[Bambino · Accepted solution]

@Omeed_Yakobi I believe you have to wait longer than three months. You’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.