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Pay monthly phone not arriving/UKMail issues.

Mima
Level 1: Joiner
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My phone was supposed to arrive today I was charged £6.99 for delivery hasn't arrived not impressed tried o2 chat that was no use either it's ridiculous

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MI5
Level 94: Supreme
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@Mima wrote:
My phone was supposed to arrive today I was charged £6.99 for delivery hasn't arrived not impressed tried o2 chat that was no use either it's ridiculous

Call them, don't chat http://www.o2.co.uk/contactus 

You should get refunded delivery charges and they need to find out where your device is too. It's O2's  responsibility so chase them until they give you satisfaction.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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@Mima wrote:
My phone was supposed to arrive today I was charged £6.99 for delivery hasn't arrived not impressed tried o2 chat that was no use either it's ridiculous

Call them, don't chat http://www.o2.co.uk/contactus 

You should get refunded delivery charges and they need to find out where your device is too. It's O2's  responsibility so chase them until they give you satisfaction.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Bambino
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@Mima It's quite likely that the phone you ordered isn't even in stock, so please take the advice given above.

I DO NOT WORK FOR O2



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Cleoriff
Level 94: Supreme
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This is the second post with this issue today.....

Probably a lot more who haven't contacted the forum...

Veritas Numquam Perit

Girl in a jacket
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Anonymous
Not applicable
When will O2 listen & put a live system in
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jonsie
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