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Level 1: Joiner
Posts: 2
Registered: ‎07-07-2016
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Pay monthly phone not arriving/UKMail issues.

[ Edited ]

My phone was supposed to arrive today I was charged £6.99 for delivery hasn't arrived not impressed tried o2 chat that was no use either it's ridiculous

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Posts: 101,924
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Registered: ‎04-04-2012

Re: Pay monthly phone not arriving/UKMail issues.

[ Edited ]

@Mima wrote:
My phone was supposed to arrive today I was charged £6.99 for delivery hasn't arrived not impressed tried o2 chat that was no use either it's ridiculous

Call them, don't chat http://www.o2.co.uk/contactus 

You should get refunded delivery charges and they need to find out where your device is too. It's O2's  responsibility so chase them until they give you satisfaction.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,280
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Registered: ‎04-01-2009

Re: Pay monthly phone not arriving/UKMail issues.

[ Edited ]
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Level 67: Unsung hero
Posts: 15,343
Registered: ‎31-03-2010

Re: Pay monthly phone not arriving/UKMail issues.

@Mima It's quite likely that the phone you ordered isn't even in stock, so please take the advice given above.

I DO NOT WORK FOR O2



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Posts: 87,968
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Registered: ‎14-01-2013

Re: Pay monthly phone not arriving/UKMail issues.

This is the second post with this issue today.....

Probably a lot more who haven't contacted the forum...

*The Game Is On*

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Anonymous
Posts: 0

Re: Pay monthly phone not arriving/UKMail issues.

When will O2 listen & put a live system in
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Posts: 80,280
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Registered: ‎04-01-2009

Re: Pay monthly phone not arriving/UKMail issues.