Pay monthly payment change?

[Anonymous]

Hi
Basically I have 2 phones in my name and coming out of my bank account, one of which was my boyfriends phone, we have since split and I was wondering am I allowed to change the payment details to his account for his phone? Even if it's still in my name?

Thank you

[Toby]

Hi @Anonymous ,

Below is some info I have retrieved from the team for you:

O2 can transfer your number onto a third parties account, but the third party would need to set up a contract in their own name first.

You and the third party would then need to speak with our retention team to arrange the transfer. Once your number has transferred, your account will be disconnected.

If you do this before the end of your contract, you’ll be charged for the remaining months of your contract on your final bill.

[Anonymous]

Thank you for the official clarification Toby.

[Cleoriff]

Thanks for that info @Toby  We can access this now if needing to give similar advice

[MI5]

Thanks for confirming my post Toby....

[Toby]

If you ever want/need something confirming guys, let me know via PM and I'll get an answer

[Anonymous]

It's always a good process to get Official Clarification.

[MI5]

It is if we don't know the answer between us but pointless us being here if we feel the need to clarify everything.......

[jonsie]

I agree. Between us there are very few things that need to be clarified.

[Cleoriff]

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@jonsie wrote:

I agree. Between us there are very few things that need to be clarified.

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Except when its me.... I usually need some type of clarification.

However, I would always ask