Solved: Pay monthly contract expires

Anonymous · ‎31-03-2017

Hi,

My contract is due to expire next month. The issue is I am travelling and unable to contact o2 due to the time difference. I want to stop payments when it expires and then discuss options when i return to the UK in a few months. Do i have to contact O2 to do this or can anyone advise me how best to proceed?

Thanks

MI5 · ‎31-03-2017

The best way to do it would be to call now and switch to a PAYG account.
This will mean you can keep your number.
You can't just put your account on hold any other way.
If you do nothing your account will just continue on a rolling monthly basis.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-03-2017

The best way to do it would be to call now and switch to a PAYG account.
This will mean you can keep your number.
You can't just put your account on hold any other way.
If you do nothing your account will just continue on a rolling monthly basis.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎31-03-2017

@Anonymous Where are you travelling to?

O2

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