on 30-03-2020 12:15
on 30-03-2020 12:25
I have a similar issue - I upgraded from a SIM only plan, to a new tarrif (with a new handset). I've just realised that the past 2 months O2 has charged me for BOTH plans still.
Is there an email we can use to contact O2 as they are asking people not to call unless urgent (this kinda is, but also not).
Sorry I can't answer the OP question!
on 30-03-2020 12:34
on 30-03-2020 12:34
There is no email unfortunately.
You wll need to try to call Guide: How to find help & contact O2