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Anonymous · ‎30-12-2014

Hey

So we've had a sim only deal for over 4 years now and was looking to see if we could get a Upgrade with phone deal.

When we go to forgotten log in details it says you cant find an account for that number?

Thats odd as you are taking money by direct debit for it yet there is no account ?How does that work?

Anonymous · ‎30-12-2014

Hi

We are all customers here like you too.

My02 has been glitching recently.

Perhpas give o2 a call on 202 or visit a local o2 shop.

More chance of getting the handset due to this time of year and deliveries coupled with stocking levels.

Anonymous · ‎30-12-2014

MyO2 has been random for me the last few days ranging from PIN wrong to who the hell are you messages.

Anonymous · ‎30-12-2014

02 may be able to reset it for you if the situation continues or sometimes deleting an app and re downloading can occasionally help.

Anonymous · ‎30-12-2014

Ah thanks

Just like to add that i have the account number and all here from a letter so i know damn well theres an account ..

Cleoriff · ‎30-12-2014

@Anonymous wrote:
MyO2 has been random for me the last few days ranging from PIN wrong to who the hell are you messages.

I have been checking the MyO2 facility for a few days (since Christmas Eve) and it is working intermittently only. However we have no access to the OPs account and they should be ringing CS.

Veritas Numquam Perit

MI5 · ‎30-12-2014

When was the last time you logged into your My O2 account?
If it was over 2 years ago there was a requirement for everyone to re-register (around April 2012) so the accounts that didn't re-register may be just sitting dormant which require CS to give them a kick back into life.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-12-2014

@Anonymous wrote:
Ah thanks
Just like to add that i have the account number and all here from a letter so i know damn well theres an account ..

Fair enough.

Customer Services should be able to help you with this as I mentioned.

http://www.o2.co.uk/contactus

Anonymous · ‎30-12-2014

SPoke to live chat and SOMEHOW i am on a business tariff?

Why did they put me on a business tariff !?

Cleoriff · ‎30-12-2014

@Anonymous wrote:
SPoke to live chat and SOMEHOW i am on a business tariff?
Why did they put me on a business tariff !?

I have no idea? Have they sorted it for you now then.??..

Veritas Numquam Perit

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Pay monthly -No account apparently?!

Account

Bill

Stolen SIM card

Data allowance

upgrade on Account number ********** Phone number ...