Pay monthly -No account apparently?!

[Anonymous]

Hey

So we've had a sim only deal for over 4 years now and was looking to see if we could get a Upgrade with phone deal. 

When we go to forgotten log in details it says you cant find an account for that number?

Thats odd as you are taking money by direct debit for it yet there is no account ?How does that work?

[jonsie]

Was this done instore?

[MI5]

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@Anonymous wrote:

SPoke to live chat and SOMEHOW i am on a business tariff?

Why did they put me on a business tariff !?

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Since when?

From the start or have you upgraded/changed tariff's at any point?

[jonsie]

With business accounts you need to register for my o2 and the password is sent out by mail if memory serves me right. I think staff get more commission too for business accounts  

[Beenherebefore]

I wonder if that's the odour of Trusted Partners I can smell ?

[jonsie]

Instore did the same for my friend. It wasn't until he died that I found out. ...

[Anonymous]

No it wasnt done instore

It was done over phone to telefonica themselves nearly 6 years ago.

Tariff hasnt changed once.

[MI5]

I'd change it now to consumer when you upgrade to a phone contract.

[Anonymous]

apparently we bought the contract from "aerial communications"....

Wish partners would use their name and not just say telefonica!.

[MI5]

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@Anonymous wrote:

apparently we bought the contract from "aerial communications"....

Wish partners would use their name and not just say telefonica!.

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Not surprised in the slightest - search the forum 😞

[jonsie]

That explains everything. What a bunch of charlatans they are.

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@Anonymous wrote:

apparently we bought the contract from "aerial communications"....

Wish partners would use their name and not just say telefonica!.

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