Pay monthly - Credit Applied To Account

[Nialll912]

Hi all,

I used 02 recycle with when upgrading, I received a credit to my airtime of £281.

i noticed there was another credit adjustment made of £447. It stated that the balance was carried over from a previous bill. 

when I check my o2 account it states my account it in credit £447. 

I’m confused as I don’t know what the £447 credit adjustment is for. And if that is suppose to be on top of the £281 I already received. Both payments show separately 

[Bambino]

@Nialll912 

This is not O2. This is a customer community.

You need to speak to the Payment Management Team on 0800 902 0217

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support