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Level 1: Joiner
Posts: 3
Registered: ‎23-01-2018

Pay bill coronavirus

Due to coronavirus, work had stopped and I'm self employed and no income. I cannot get though on main line or speak to an agent on the online chat.

Plesse advise asap please. Many thank Sarah Bullen
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Level 1: Joiner
Posts: 3
Registered: ‎23-01-2018

Re: Pay bill coronavirus

Cant pay bill !
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Posts: 88,007
Topics: 738
Registered: ‎14-01-2013

Re: Pay bill coronavirus

Hi @113475 

You need to speak to the Payment Management Team on 0800 902 0217. It's a free call. Also take a look at this link: https://www.o2.co.uk/help/account-and-billing/payment-support

*The Game Is On*

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Level 1: Joiner
Posts: 3
Registered: ‎23-01-2018

Re: Pay bill coronavirus

Yes, however as one said I cannot get through on that number or online chat servive due to high demand so what am I to do please. No calls are being taken

Plesse advise asap ?

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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Pay bill coronavirus

@113475 

That's all we know as customers just like yourself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,287
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Pay bill coronavirus

You just have to keep trying but it's almost certain you will receive a text saying your service will be restricted.

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Posts: 88,007
Topics: 738
Registered: ‎14-01-2013

Re: Pay bill coronavirus

Also, we as forum members and customers, can only relay the information given to us by O2.

Until we are told to stop telling people to contact O2, we will continue to give that info.

It's hard for everyone and we do understand that.

*The Game Is On*

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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Pay bill coronavirus

@113475 

Trust us when we say we feel like a stuck record.

It's frustrating for everyone but we are severely limited with what we can do or advise here.

All info is also on the O2 website.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)