on 29-03-2020 09:42
on 29-03-2020 09:45
on 29-03-2020 09:46
Hi @113475
You need to speak to the Payment Management Team on 0800 902 0217. It's a free call. Also take a look at this link: https://www.o2.co.uk/help/account-and-billing/payment-support
Veritas Numquam Perit
on 29-03-2020 10:24
on 29-03-2020 10:26
on 29-03-2020 10:26
That's all we know as customers just like yourself.
on 29-03-2020 12:20
on 29-03-2020 12:20
You just have to keep trying but it's almost certain you will receive a text saying your service will be restricted.
on 29-03-2020 12:26
on 29-03-2020 12:26
Also, we as forum members and customers, can only relay the information given to us by O2.
Until we are told to stop telling people to contact O2, we will continue to give that info.
It's hard for everyone and we do understand that.
Veritas Numquam Perit
on 29-03-2020 12:29
on 29-03-2020 12:29
Trust us when we say we feel like a stuck record.
It's frustrating for everyone but we are severely limited with what we can do or advise here.
All info is also on the O2 website.