Solved: Pay as you go

Una · ‎31-12-2020

I topped up a phone £20 and recieved a message saying that tua big bundle is ending tonight and they have também £10 front the top up. I Just wanted to top up £20

Cleoriff · ‎31-12-2020

Hi @Una

Follow the advice in this guide. https://www.o2.co.uk/help/pay-as-you-go/big-bundles If you have any problems then give O2 a call

All numbers in this guide Guide: Coronavirus Community Help and Support

Edited to add the guide I had open and forgot to add!!.

Veritas Numquam Perit

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Cleoriff · ‎31-12-2020

Hi @Una

Follow the advice in this guide. https://www.o2.co.uk/help/pay-as-you-go/big-bundles If you have any problems then give O2 a call

All numbers in this guide Guide: Coronavirus Community Help and Support

Edited to add the guide I had open and forgot to add!!.

Veritas Numquam Perit

MI5 · ‎31-12-2020

@Una

If you have sufficient balance to renew your bundle on your anniversary date, it will renew automatically.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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