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Anonymous
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Accepted Solution

Pay as you go text tariff

Why am I charged 14p a text from one UK phone on a UK O2 sim to another UK phone on a UK O2 sim in the UK?

 

The classic pay as you go tariff advertised on the O2 site is 5p a text. The 14p a text tariff seems to be the international rate.

Posts: 88,093
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Pay as you go text tariff

Can you check your MyO2 and confirm exactly which tariff you're on ?
http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 88,093
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Pay as you go text tariff

http://www.o2.co.uk/assets2/Tariffs/paygo_charges_terms_intsim.html
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Pay as you go text tariff

Thanks MI5,

 

Ah, my tariff seems to be a discontinued "Text and call" tariff.

 

I had naievly assumed that the current advertised pay as you go rates would apply. Looks like O2 are pulling the same trick as banks and building societies do with interest rates.

 

Thanks for the hints.

 

Looks like we will be off to Three.

Posts: 88,093
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Pay as you go text tariff

You can change your tariff in your MyO2 mate.
Just select the classic PAYG tariff and it will switch over.
But, Three 3-2-1 tariff is cheaper Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Pay as you go text tariff

@Anonymous You could call customer service or look in your myo2 to change your tariff 

Anonymous
Posts: 0

Re: Pay as you go text tariff

Just switched both my tariff and my wifes. But we'll still be moving to Three when the balance runs out ;-) 

 

Thanks again

Anonymous
Posts: 0

Re: Pay as you go text tariff

@Anonymous Good luck with your new network but make sure you get great coverage in your area before making a final decision 

Posts: 88,093
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Pay as you go text tariff

Good luck mate.
Sorry it was just a short visit, but as Three doesn't have a forum, you might want to remember we are here if you need any help in the future Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)