Pay as you go number swap to pay monthly delay

[MEH2020]

Hi there, 

I've recently taken out a new pay monthly contract and wanted to keep my old pay as you go number. I contacted customer support on 202 to do this on Monday, and they promised this switch would take place within 24 hours. It's now Wednesday and the switch still hasn't happened. The new SIM card in the new pay monthly phone has switched to not provisioned, but my old phone is still working and my plan still shows as pay as you go in the My O2 app. I've restarted my old phone and the new phone several times but still no luck. Any help out there?

Thank you. 

[MI5]

@MEH2020 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: Migration & porting into O2  

[MEH2020]

Anybody available on the forum? I've just phoned O2 and I'm getting no sense from anyone. 

[gmarkj]

As you've tried the normal customer service route several times with no success, let's see if the community advisors can do anything.

Can you see if you can help @MEH2020 please @O2Ryan ?

[O2Ryan]

thanks for the tag ill send a private message over now.