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Pay as you go Broadband using Hotspot

Anonymous
Not applicable

Iam at my wits end with o2 customer service and have been going around in circuls with conflicting infomation and I hope someone out there can provide some sound advice and bring back the will to live again

 

I have a huawei hotspot device that currently has a o2 pay as you go data sim init.

last week I was able to access mbb.o2.co.uk where I was able to put credit on it for the first time and then (after a long wait of the credit being processed)

 

This week my hotspot device is not connecting and when I try to go on to mbb.o2.co.uk it just takes me back to my modem page where it states "Connection failed. The profile is invalid. Please contact your service provider"

 

Is it true that I need credit on my device first before buying more credit, and if I run out there is no way of buying more with out using another device to access the internet

 

Please advise

 

Kind regards

 

Jo

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Anonymous
Not applicable
I have spent a good day and a half on live chat and Im getting no where
I have been passed a phone number which is not on the web site
0844 809 0222
fingers crossed

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adamtemp64
Level 66: Unequalled
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Registered:

You do not need credit to get more there could be issues with the o2 system at present try live chat to see if there are any issues.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 2 of 5
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Anonymous
Not applicable
I have spent a good day and a half on live chat and Im getting no where
I have been passed a phone number which is not on the web site
0844 809 0222
fingers crossed
Message 3 of 5
965 Views

adamtemp64
Level 66: Unequalled
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Registered:

That number is in the contact us section if you drill down long enough under broadband then payg mobile broadband non o2 mobile phone customers

 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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perksie
Level 69: Guiding Light
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Registered:

@Anonymous wrote:
I have been passed a phone number which is not on the web site
0844 809 0222


'Tis too, honestly! wink

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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