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Pay and go

Anonymous
Not applicable

on ‎02-10-2015 14:24

on ‎02-10-2015 14:24

WHy is there never anyone on payg chat and the queues to speak to someone ridiculously long? 30 minutes + wait! Shocking customer service

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MI5
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on ‎02-10-2015 14:40

on ‎02-10-2015 14:40

It's not just PAYG.
Wait times are too long for any CS operatives at the moment.
Early morning seems to be the best time to call if you can do it then?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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PhoneChanger
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on ‎02-10-2015 16:26

on ‎02-10-2015 16:26

Probably a large number of people calling to chase their orders for the iPhone 6s / 6s+ Just bear with it and they will answer, or as @MI5 suggested call early morning. I've got through straight away around 9am many times
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Cleoriff
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on ‎02-10-2015 16:46

on ‎02-10-2015 16:46

I have never waited longer than a few minutes when I have phoned CS between 8.15 and 8.30am

Veritas Numquam Perit

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