This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Pay and go

Anonymous
Not applicable

on ‎02-10-2015 14:24

on ‎02-10-2015 14:24

WHy is there never anyone on payg chat and the queues to speak to someone ridiculously long? 30 minutes + wait! Shocking customer service

Message 1 of 4
1,573 Views
0 Kudos
3 REPLIES 3

MI5
Level 94: Supreme
  • 151763 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎02-10-2015 14:40

on ‎02-10-2015 14:40

It's not just PAYG.
Wait times are too long for any CS operatives at the moment.
Early morning seems to be the best time to call if you can do it then?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
1,547 Views
0 Kudos

PhoneChanger
Level 30: Meditator
In response to MI5
  • 1344 Posts
  • 66 Topics
  • 101 Solutions
Registered:

on ‎02-10-2015 16:26

on ‎02-10-2015 16:26

Probably a large number of people calling to chase their orders for the iPhone 6s / 6s+ Just bear with it and they will answer, or as @MI5 suggested call early morning. I've got through straight away around 9am many times
Message 3 of 4
1,453 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to PhoneChanger
  • 127616 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

on ‎02-10-2015 16:46

on ‎02-10-2015 16:46

I have never waited longer than a few minutes when I have phoned CS between 8.15 and 8.30am

Veritas Numquam Perit

Girl in a jacket
Message 4 of 4
1,438 Views
0 Kudos
Top Kudoed Authors
View All
Top