Pay and go top up

[Anonymous]

Hey I used my the money I'd saved up using me 10% of my monthly top ups to credit my phone because I didn't have the cash to pay for it and I topped up my phone to £10 as I normally would to recieve my free texts but when it came around to get my free texts it said I hadn't topped up this month and have had to use the rest of my money I've saved on my account to add extra credit to my phone. I just wondered why you can use it to credit your phone but then it wouldn't do the same job as topping it up. It's a real shame since I've tried to save up for a new phone and now I've had to spend it on being able to keep in contact with people.

[Cleoriff]

Hi @Anonymous 

What tariff are you on?

We can't see your account or usage so it's best you ring customer services http://www.o2.co.uk/contactus

Or if you call 4444 (top up line ) and choose option 2 and then 2 again it will tell you what bundle you have and how many minutes/sms/data. It will also give you your anniversary date (when you get the bundle every month).

[Cleoriff]

To add...there are two PAYG tariffs. You could be on either of these.....Big Bundle or Big Talker. Have a look at the link... (it will explain more fully)

http://www.o2.co.uk/tariffs/payandgo 

[Anonymous]

I'm not sure what tarriff it is I just know I get free texts for £10 a month or free texts and internet for £15 a month n its usually the 2nd of the month when I have to top up by and I'll try that tomorrow thanks  

[Cleoriff]

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@Anonymous wrote:

I'm not sure what tarriff it is I just know I get free texts for £10 a month or free texts and internet for £15 a month n its usually the 2nd of the month when I have to top up by and I'll try that tomorrow thanks  

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You could check your tariff in My O2... This will tell you what you are on. If you are still unsure about anything try ringing as I said in my first post

http://www.o2.co.uk/myo2

[jonsie]

I have always thought that you need to physically top up to get your allowances and that rewards credit cannot be used in this way.