on 28-09-2015 00:00
on 28-09-2015 00:00
Solved! Go to Solution.
on 28-09-2015 08:36
on 28-09-2015 08:36
Speak to customer service. Credit will be transferred automatically but you will have to ask for rewards to be credited. The official line is that you use or lose rewards but depending on who you speak to they CAN be credited to your first bill.
on 28-09-2015 00:37
Hi @Anonymous. All credit from a payg account should be transferred over when you take out a contract. Though i am not absolutely certain about rewards.
Give customer services a call tomorrow 202 for contract or even 4445 for payg (as this was where they came from). If you ring just after 8am you should get through pretty quickly.
Veritas Numquam Perit
on 28-09-2015 08:36
on 28-09-2015 08:36
Speak to customer service. Credit will be transferred automatically but you will have to ask for rewards to be credited. The official line is that you use or lose rewards but depending on who you speak to they CAN be credited to your first bill.