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Pay and go rewards account is frozen.

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Anonymous
Not applicable

on ‎26-12-2015 15:02

on ‎26-12-2015 15:02

After having a delayed text for a passcode for o2 rewards, I tried them all in which none worked only to get frozen out.

I have been told on live chat, my account will be unfrozen in 24 hours, is this true? 

 

Thank you.

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MI5
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on ‎26-12-2015 15:06

on ‎26-12-2015 15:06

It maybe true but I'd advise calling 4445 to speak to CS to check.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

on ‎26-12-2015 15:06

on ‎26-12-2015 15:06

It maybe true but I'd advise calling 4445 to speak to CS to check.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎26-12-2015 15:15

on ‎26-12-2015 15:15

Thank you slight_smile

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MI5
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on ‎26-12-2015 15:44

on ‎26-12-2015 15:44

All the best.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎27-12-2015 14:17

on ‎27-12-2015 14:17

All sorted now, Thank you again Bouncy

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MI5
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on ‎27-12-2015 14:20

on ‎27-12-2015 14:20

Good to hear and thanks for letting us know slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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