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Pay and Go

Anonymous
Not applicable

Why can;t my daughter get her bundle on Pay and Go straight away?

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Cleoriff
Level 94: Supreme
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Have a look at this

http://www.o2.co.uk/help/pay-and-go/big-bundles

Your anniversary date

This is the date that you first top up, and will be the day that your Big Bundle resets.

When we take the first month's payment for your Big Bundle, you'll get your inclusive monthly minutes, texts and data, which will be valid for 1 calendar month (until midnight of the day before your monthly anniversary date).

Each time your anniversary date arrives, we'll try to take the next month's payment. If successful, you'll get your monthly amount of minutes, texts and data. If we can't take payment, then you'll need to top up before you'll be able to get your Big Bundle. As soon as you do this, and we can take a payment, you'll get your Big Bundle allowance.

Veritas Numquam Perit

Girl in a jacket

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viridis
Level 56: Guvnor
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I believe the pay and go bundles are on a monthly date basis.
If you get your bundle on the 20th, you get the bundle reset on the following 20th credit allowing.
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Cleoriff
Level 94: Supreme
  • 124080 Posts
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Registered:

Have a look at this

http://www.o2.co.uk/help/pay-and-go/big-bundles

Your anniversary date

This is the date that you first top up, and will be the day that your Big Bundle resets.

When we take the first month's payment for your Big Bundle, you'll get your inclusive monthly minutes, texts and data, which will be valid for 1 calendar month (until midnight of the day before your monthly anniversary date).

Each time your anniversary date arrives, we'll try to take the next month's payment. If successful, you'll get your monthly amount of minutes, texts and data. If we can't take payment, then you'll need to top up before you'll be able to get your Big Bundle. As soon as you do this, and we can take a payment, you'll get your Big Bundle allowance.

Veritas Numquam Perit

Girl in a jacket
Message 3 of 4
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MI5
Level 94: Supreme
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Have a look in your My O2 and check which tariff you are on?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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