on 28-04-2013 12:22
With good faith I decided to switch from Vodafone to O2 because of the very appealing "Pay & Go Go Go" tariff.
My SIM cards arrived and I faithfully followed the instructions:
1) Pop out the right sim and put it in your phone. DONE
2) Top up - call 4444 free or visit o2.co.uk/topup. DONE
3) You need to choose your bundle from the table below and text the keyword .... I CHOSE GO10 and texted that to 21300
So, in sum, I chose the £10 pm option to get 75 mins, 500 texts and 250MB data
My PAYG account, however, initially gave me "simplicity" and my initial £10 top-up is going down and I am not seeing any benefits to the "Go Go Go" tariff.
After looking on my o2 account, it now shows that I am on the GO10 tariff, but I have to top-up to receive the benefits of it.
I have followed the instructions to the letter and yet I feel as though o2 have ripped me off and having to pay £20 to get a £10pm tariff.
Any advice would be appreciated here.
Solved! Go to Solution.
on 28-04-2013 12:42
This is interesting (from this forum):
If you’re already on Pay & Go, you can get on to Pay & Go Go Go in two ways:
- call 2202 (it’s free from your mobile)
- text GO 10 (for the £10 tariff) or GO 20 (for the £20 tariff), free to 21300.
If you’re not with O2, go to an O2 shop or o2.co.uk and get a free Pay & Go Go Go SIM. Once you have, you can get on to Pay & Go Go Go by calling or texting the numbers above.
So, I get one set of instructions and the above is a different set of instructions, however, it seems as though the latter is more likely to be correct.
I think this is a matter of poor communication, rather than a rip-off attempt. Two very different sets of instructions.
on 28-04-2013 14:00
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 28-04-2013 18:35
Nice to hear of a chat solution