Pay & Go Usage Statement

[Anonymous]

Hi, 

I'm on O2 Pay & Go and would like to see statement of my usage, but can't find this online. Please can you confirm where I can find details.

Many thanks!

[Anonymous]

Hi

You can't get this, as in itemised statements, and bill info on payg I'm afraid.

You can only look in your myo2 to see what allowances you have left and look in your own phones settings for calls and texts made and on some phones you can see what app has used how much data.

[MI5 · Accepted solution]

You can ask O2 for a subject access request which costs you £10 if you are desperate for the info.

[Anonymous]

Link on Subject to Access.

http://www.o2.co.uk/help/everything-else/how-to-get-a-copy-of-the-information-we-store-about-you#qs

[Anonymous]

Hi,

Thanks for your feedback. 

My balance is going down occasionally (just from 65p to 50p for example) and I don't know why as I still  have plenty of minutes, texts and MB left. I just want to find out what I'm doing that's using credit that isn't included in my bundle?

Any ideas - surely money can't be taken without even telling me what it's for?!

Thanks! 

[Anonymous]

Speak to customer services on 4445 (25p per call on some payg tariffs) or landline 0344 8090222

[MI5]

Some numbers and MMS messages aren't included in allowances so it's possibly a reason for additional charges...
http://www.o2.co.uk/help/everything-else/special-numbers

http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p...