Pay & Go Tarrif

[Anonymous]

I only use my phone when travelling. Every 3 mths or so. I had 12 quid on, have not used phone, and now all gone. Not sure if O2 takes money off each week or? How do I find out where the money went.

[MI5 · Accepted solution]

Call CS on 4445 and they will tell you what the credit was used on.

[Cleoriff]

Have a look in My o2

http://www.o2.co.uk/myo2

Not sure what tariff you were on...but that link will tell you

[jonsie]

Switch off mobile data or you will be charged Web Daily at £1.00/day. You can still use wifi.

[Anonymous]

thank you all

[MI5]

No worries mate.
Your phone shouldn't use any credit if it's turned off but data could be the culprit if you turn it on and apps update, stuff such as weather and news apps always catch people out.

[jonsie]

Happy to help mate. ☺