Pay Monthly without UK driving licence

[TrhjohVeld]

Hi all,

I have been trying to get a Pay Monthly online after being on Pay as you go since 2016.

You have to fill in lots of different details so O2 can do a credit check (fully understandable, as it's direct debit).

I provided them with my bank account details, card details, passport etc. but the only thing I could not provide is my UK driving licence, because I don't have one. I have a Dutch one but the code wouldn't work so I left it blank. 

I click 'next' and it says: Sorry you didn't provide us with enough information to do the credit check.

The ONLY thing I did not fill in was the UK driving licence because I have a Dutch one, and what about British people who do not have a driving licence? How do they get a PayMonthly through the online shop?

For my credit card and other credit checks they never needed a UK driving licence, so why can't O2 do without? Is there a way around this? Why can other companies do it without?

I called Customer Service and I asked if I can go into an actual shop without having a UK driving licence and they said they didn't know? 

Even if I can go to the shop, a driving licence is something not everyone has, whether you're British or not. It shouldn't be this difficult to get a credit check done.

[MI5 · Accepted solution]

Yes, you can go in store with your passport and a recent utility bill.

[Cleoriff]

One other reason why people should go instore. Every point @TrhjohVeld makes is valid.

Not everyone has a driving licence so it should be an either/ or.

That's the problem when 'computer says no'.

[MI5]

The problem is the criteria set on the web form.
It should be coded to accept 2 from 3 or 3 from 4 etc not all of them, or at least flag it immediately to a CS representative to call or contact the customer in some way to get the required info to override it.

[Anonymous]

I don’t have a driving license myself but when I went from payg to sim only 4 years ago( I’m now on Refresh) Pay monthly i did it in the store & I think I only needed my debit card & passport if I remember correctly 

[Glory1]

I also don't have a driving licence. And when I went from PAYG to contract, done in-store, I provided a current utility bill, my passport and debit card. But I did check by phone what they'd require before going.

I'd say the online form needs updating @Martin-O2, @EmilieT, @Marjo. Something to feed back to O2 I think.

[pgn]

As everyone else has said, best done in-store. O2 personnel in store are adept at overcoming these little issues, fortunately.

[EmilieT]

Thanks @Glory1 for the mention! I'll make sure to pass on this feedback, cheers everyone 

@TrhjohVeld have you managed to set up your new contract in store since you last posted?