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Level 1: Joiner
Posts: 1
Registered: ‎12-12-2017
Accepted Solution

Pay Monthly without UK driving licence

Hi all,

I have been trying to get a Pay Monthly online after being on Pay as you go since 2016.

 

You have to fill in lots of different details so O2 can do a credit check (fully understandable, as it's direct debit).

 

I provided them with my bank account details, card details, passport etc. but the only thing I could not provide is my UK driving licence, because I don't have one. I have a Dutch one but the code wouldn't work so I left it blank. 

I click 'next' and it says: Sorry you didn't provide us with enough information to do the credit check.

The ONLY thing I did not fill in was the UK driving licence because I have a Dutch one, and what about British people who do not have a driving licence? How do they get a PayMonthly through the online shop?

 

For my credit card and other credit checks they never needed a UK driving licence, so why can't O2 do without? Is there a way around this? Why can other companies do it without?

 

I called Customer Service and I asked if I can go into an actual shop without having a UK driving licence and they said they didn't know? 

Even if I can go to the shop, a driving licence is something not everyone has, whether you're British or not. It shouldn't be this difficult to get a credit check done.

Posts: 87,588
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Pay Monthly without UK driving licence

Yes, you can go in store with your passport and a recent utility bill.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Posts: 71,585
Topics: 677
Registered: ‎14-01-2013

Re: Pay Monthly without UK driving licence

One other reason why people should go instore. Every point @TrhjohVeld makes is valid.

Not everyone has a driving licence so it should be an either/ or.

That's the problem when 'computer says no'. Destroy

*The Game Is On*


Posts: 87,588
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Pay Monthly without UK driving licence

The problem is the criteria set on the web form.
It should be coded to accept 2 from 3 or 3 from 4 etc not all of them, or at least flag it immediately to a CS representative to call or contact the customer in some way to get the required info to override it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Pay Monthly without UK driving licence

I don’t have a driving license myself but when I went from payg to sim only 4 years ago( I’m now on Refresh) Pay monthly i did it in the store & I think I only needed my debit card & passport if I remember correctly 

Posts: 10,294
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Registered: ‎22-08-2016

Re: Pay Monthly without UK driving licence

I also don't have a driving licence. And when I went from PAYG to contract, done in-store, I provided a current utility bill, my passport and debit card. But I did check by phone what they'd require before going.

I'd say the online form needs updating @Martin-O2, @EmilieT, @Marjo. Something to feed back to O2 I think.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Posts: 6,740
Topics: 100
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Registered: ‎11-04-2012

Re: Pay Monthly without UK driving licence

As everyone else has said, best done in-store. O2 personnel in store are adept at overcoming these little issues, fortunately.
We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Community Manager
Posts: 5,021
Registered: ‎18-04-2018

Re: Pay Monthly without UK driving licence

Thanks @Glory1 for the mention! I'll make sure to pass on this feedback, cheers everyone slight smile

 

@TrhjohVeld have you managed to set up your new contract in store since you last posted? 

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