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Pay Monthly problems... sick of it...

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Anonymous
Not applicable

on ‎05-06-2017 11:14

on ‎05-06-2017 11:14

I am a £10 bundle customer and am having problems because i have a new debit card and cannot find anywhere online to update it with o2. When I login online the system insists I am a Pay and Go customer. Also the website refuses to accept my fully updated browser which has no problem anywhere else. Therefore here I am... not able to pay and likely to lose my account despite my best efforts.

 

Before I decide to take my custom elsewhere can somebody sort out this ludicrous situation for me please.

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MI5
Level 94: Supreme
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on ‎05-06-2017 11:19

on ‎05-06-2017 11:19

@Anonymous This isn't customer service so we can't actually do anything but we can suggest you try a different browser as we know Edge has some compatibility issues. 

Also a Big Bundle tariff is pay as you go and card details can be updated in your MyO2 or by calling customer service http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151896 Posts
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  • 28848 Solutions
Registered:

on ‎05-06-2017 11:19

on ‎05-06-2017 11:19

@Anonymous This isn't customer service so we can't actually do anything but we can suggest you try a different browser as we know Edge has some compatibility issues. 

Also a Big Bundle tariff is pay as you go and card details can be updated in your MyO2 or by calling customer service http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎05-06-2017 11:21

on ‎05-06-2017 11:21

Thanks for your reply... I'll give the link a go.

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MI5
Level 94: Supreme
In response to Anonymous
  • 151896 Posts
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on ‎05-06-2017 11:36

on ‎05-06-2017 11:36

Customer service should be able to do it in seconds for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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