Pay Monthly hotspot upgrade

[Anonymous]

My hotspot upgrade on 22nd August 2017 at Cleveleys Lancashire shop has resulted in some bright spark charging me £236.52p for  a contract termination. I have had 2 chat line communications  a call to your accounts and a visit to my local shop above. The last chat line was 2nd December 2019 (Tula) who assured me the refund would be in my account within seven days. Not happened. This is now causing me financial difficulties so can someone with some clout get this sorted quick.

royg

[MI5 · Accepted solution]

I’m afraid we are all customers here and don’t have any clout at all with O2 @Anonymous

Please persevere with customer service http://www.o2.co.uk/contactus

or make a complaint. 

Details on the link. 

[Anonymous]

Hi @Anonymous you may wish to remove your phone numbers from your post as this is a public forum where anyone can see them. You can click on options. Top right corner then edit reply

[jonsie]

Refunds are notorious for taking 7-10 days. I wouldn't bother with chat for account issues tbh. Keep calling them and ask for a BACS payment if it's going to cause you hardship. The adviser should be able to see when the authorisation for the refund was made. Insist they tell you this. If it isn't on your account notes then it hasn't been actioned.