Pay Monthly contract to Pay and Go

[Saxman]

Hi there

I am wondering if i can change from a Pay Monthly to Pay and Go phone on a Samsung Galaxy S6 and if so how i would go about this please ?

My contract is now complete and am pretty much on a month by month situation at moment

Thanks in advance

[Anonymous · Accepted solution]

Hi @Saxman you can call customer service who can transfer the tariff for you & advise you of any fees left 

https://www.o2.co.uk/contactus

[MI5]

There’s no fees if you are out of contract.
O2 will send you a new PAYG sim which you must use as they are different to contract ones.
It will still have your original number on it though.

[andyandania123]

Hi there--i wish to change contract from pay monthly to pay as you go--can i do this in the shop and get my new sim card in advance as going on holiday when the account is due to expire?--If not can i phone customer services and get granted a new sim card prior to it expiring?-Any help would be much appreciated,regards ania

[MI5]

Hi @andyandania123 you're best bet is to call customer services on 202 and transfer it now.

Your shop will still need to call customer services as it's a change of billing platform.

If you call them and ask them to do it immediately they will post the sim out to you next day and you can pay off the remaining days of your contract at the same time.