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Pay Monthly and discount.

anitaa
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At the time of shopping for a contract, I had someone from the o2 support team assisting me in purchasing a phone and contract. At the time of the agreement in purchasing, she had given me a discount for my pay monthly. She had said that I will have to set up contract as normal and pay the first month in full and following months I’ll be paying the discounted price. I would have to text LOYALTY and my number to 21500. Unfortunately, it had come back to me that it was not possible. Please could o2 solve this for me as I agree on contract given that I’ll have a discount on my contract plan.

Thank you.
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anitaa
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I have contacted o2 live chats. They have provided a solution. Thank you.

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Bambino
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@O2Waqas or @O2Emma could you please assist @anitaa?

I DO NOT WORK FOR O2



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madasaf1sh
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@O2Emma / @O2Waqas

Is this something you can helop @anitaa with?
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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O2Emma
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Hi guys I will pick this up thanks @Bambino and @madasaf1sh .

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O2Emma
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Hi @anitaa I will need to private message you .

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anitaa
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Still has not been resolved.
Message 6 of 21
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Cleoriff
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@O2Emma?

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O2Emma
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Hi @Cleoriff @anitaa has only just responded to first private message sent on 09/12 this why issue not resolved yet I have just replied to @anitaa private message that was sent today thanks.

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Cleoriff
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@O2Emma 

I thought that's what happened. Sorry I had to tag you again wink

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Message 9 of 21
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O2Emma
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No problem @Cleoriff just waiting for @anitaa to respond to private message sent today then can get issue sorted grin

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Message 10 of 21
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