Pay Monthly and discount.

[anitaa]

At the time of shopping for a contract, I had someone from the o2 support team assisting me in purchasing a phone and contract. At the time of the agreement in purchasing, she had given me a discount for my pay monthly. She had said that I will have to set up contract as normal and pay the first month in full and following months I’ll be paying the discounted price. I would have to text LOYALTY and my number to 21500. Unfortunately, it had come back to me that it was not possible. Please could o2 solve this for me as I agree on contract given that I’ll have a discount on my contract plan.

Thank you.

[Bambino]

@O2Waqas or @O2Emma could you please assist @anitaa?

[madasaf1sh]

@O2Emma / @O2Waqas

Is this something you can helop @anitaa with?

[O2Emma]

Hi guys I will pick this up thanks @Bambino and @madasaf1sh .

[O2Emma]

Hi @anitaa I will need to private message you .

[anitaa]

Still has not been resolved.

[Cleoriff]

@O2Emma?

[O2Emma]

Hi @Cleoriff @anitaa has only just responded to first private message sent on 09/12 this why issue not resolved yet I have just replied to @anitaa private message that was sent today thanks.

[Cleoriff]

@O2Emma 

I thought that's what happened. Sorry I had to tag you again

[O2Emma]

No problem @Cleoriff just waiting for @anitaa to respond to private message sent today then can get issue sorted