Pay Monthly Sim - Delivery address isn't on the list!

[Anonymous]

Hi folks,

I'm having some issues with the delivery address page when trying to purchase a Pay Monthly sim card. I live in an apartment, number 89, but when entering my postcode, the list only reaches 79!

I tried continuing, but on the next page for confirming payment details, it states my address as 79, so it can't be fudged like that.

Is there any way of getting around this, please, that anyone knows of?

Many thanks in advance,

Adam

[Anonymous · Accepted solution]

You could call customer service & do it that way 

http://www.o2.co.uk/contactus

[jonsie]

I would call customer service and see if they can add your address manually. 

http://www.o2.co.uk/contactus

[MI5]

Another out of date o2 system?

[jonsie]

Yes the address system never seems to be updated with Royal Mail. It's always been a problem for new build homes or flat owners. 

[Anonymous]

Thanks for the replies.

I have just given O2 a call and it transpires that, whilst my address is on the Royal Mail lists, it's not included in O2's database, for whatever reason.

They're completing a form to add it to their list, which should take up to 5 working days, at which point it will reflect both on the customer service lists, and online.

Thanks again for your responses, and hopefully this helps anyone else having the same issue.

[Anonymous]

Glad to hear you have it resolved @Anonymous

[Beenherebefore]

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@MI5 wrote:
Another out of date o2 system?

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As it transpired......you should have got that solution 

[MI5]

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@Beenherebefore wrote:

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@MI5 wrote:
Another out of date o2 system?

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As it transpired......you should have got that solution 

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Not the first time we've seen it

[Marjo]

Thanks a lot @Anonymous for reporting back on how it went! Very useful for other members too.

And thanks guys for helping out!