Pay Monthly Phone

[Caolan]

Hi. I currently have a phone under my name on a monthly contract. i now want to take out a second phone on monthly contract aswell but why is it asking me for a bonding fee when ive proven i can pay the monthly fees

[Cleoriff · Accepted solution]

@Caolan 

Probably because this is a second contract. O2 want to make sure you can afford it. If you want to query it then you need to call O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call