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Pay Monthly Contract Phone

Anonymous
Not applicable

I bought an iphone in August, and due to just turning 18 I didn't have a credit rating so I paid £246.99 outright (which they keep and refund 3 months later after you've been keeping up payments)

I have just received my phone bill which says -£194.83, does this mean they are going to deduct the £246.99 from my bill instead of a cash refund, which I was expecting?

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MI5
Level 94: Supreme
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It means you are £194.83 in credit so it sounds like they have already refunded you and taken payment for this month.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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It means you are £194.83 in credit so it sounds like they have already refunded you and taken payment for this month.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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madasaf1sh
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If you wanted the funds refunding to you, instead of using the deposit as credit, then you needed to contact CS, if you dont then they will use it as credit against your bills.

This is as per the T&C's

" 5.20 We may require a deposit before we'll give you access to the Service or before we'll continue to provide the Service to you. We may hold this deposit until you've paid all sums that you owe us under this Agreement. If you owe us money, we may use the deposit to settle or part-settle what you owe us. We'll refund any deposit we're still holding (if you ask) on termination of this Agreement or, if you ask, after three months of continuous on-time bill payments. If you don't ask for the deposit back, it will be added as a credit to your account. We won't pay any interest on any deposit we hold."
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Anonymous
Not applicable
Thank you very much!
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MI5
Level 94: Supreme
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You're welcome slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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