Solved: Pay Monthly Bill Gone Up without notice

ElleBelle91 · ‎04-04-2020

Hi, Due to being messed around by companies in the past I have all my bills set so nothing extra can be charged yet my Monthly Subscription has gone from £17.50 before VAT to £17.97 this month. I was not informed of any price rises prior to bill raise, it's only .47p but I don't agree that this should be happening. Obviously I cannot get thorugh to customer service or visit a store right now.

Anyone else noticed a cheeky small amount raise in their bills?

Cleoriff · ‎04-04-2020

@ElleBelle91

It will be the annual April RPI.

https://www.o2.co.uk/prices

Veritas Numquam Perit

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gmarkj · ‎04-04-2020

Probably the annual price rise in line with retail price index.

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Cleoriff · ‎04-04-2020

@ElleBelle91

It will be the annual April RPI.

https://www.o2.co.uk/prices

Veritas Numquam Perit

MI5 · ‎04-04-2020

Bills increase by rpi every year. It's in your contract terms and conditions.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TallTrees · ‎04-04-2020

Hi there @ElleBelle91

Yes o2 put up their contract prices yearly.

I had this information given to me when I joined o2.

It seemed to me to be a fair increase.

Best wishes TallTrees

HAPPINESS IS BEE SHAPED

jonsie · ‎04-04-2020

You were notified of this on your email confirmation and contract terms. It's your responsibility to read them. All the networks do this @ElleBelle91

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