Pay Monthly Bill Gone Up without notice

[ElleBelle91]

Hi, Due to being messed around by companies in the past I have all my bills set so nothing extra can be charged yet my Monthly Subscription has gone from £17.50 before VAT to £17.97 this month. I was not informed of any price rises prior to bill raise, it's only .47p but I don't agree that this should be happening. Obviously I cannot get thorugh to customer service or visit a store right now. 

Anyone else noticed a cheeky small amount raise in their bills?

[gmarkj]

Probably the annual price rise in line with retail price index.

[Cleoriff · Accepted solution]

@ElleBelle91 

It will be the annual April RPI.

https://www.o2.co.uk/prices 

[MI5]

Bills increase by rpi every year. It's in your contract terms and conditions.

[TallTrees]

Hi there @ElleBelle91 

Yes o2 put up their contract prices yearly.

I had this information given to me when I joined o2.

It seemed to me to be a fair increase.

Best wishes TallTrees

[jonsie]

You were notified of this on your email confirmation and contract terms. It's your responsibility to read them. All the networks do this @ElleBelle91