Pay Monthly Being Charged Early

[Anonymous]

Hi every one am currently being charged early on my bill this is the 2nd time before the bill due date. And i then get a rather rude email from o2 stating that ive not oaid infact i have and got proof of this. wgat are my options in this scenario please help

[Glory1 Level 43: Bright Spark]

Hi @Anonymous

If you are on a Refresh contract, which it sounds like you are, then you would have 2 charges each month. One for the airtime and the second, 2 weeks later, covering the device plan. So I presume what you are referring to as an 'early' charge is in fact the air time portion of your contract. It also sounds like you don't have a direct debit set up to cover these charges.

It might be an idea to have a DD set up so these charges are paid on the due date without your having to remember to pay them when they fall due.

In the meantime, you need to speak to Customer Services soonest to sort this out http://www.o2.co.uk/contactus The best time to speak to them is between 08:00-08:30.

Good luck and welcome to the forum.

[Glory1 Level 43: Bright Spark]

@SubAtomic a slight correction to my response above re charges to your account. I should have said the first charge is for the device plan and the second, two weeks later, is for the airtime plan. So the 'early' charge is for your device and the second covers your airtime. Apologies for the mix-up.

[Anonymous]

Correction. Airtime plan comes out first when the bill is generated then 2 weeks later the device plan portion

[MI5 Level 94: Supreme]

What do you mean by "early" exactly.
I can't work out what you are trying to say so cannot answer your question without more info.
From an account perspective you have a bill generation date then 2 weeks later, a bill payment date.

[Glory1 Level 43: Bright Spark]

Thanks @Anonymous I was correct in the first instance, thought I'd got it the wrong way round and made, what I thought, was a correction.

[Cleoriff Level 86: Prestigious]

I'm a bit confused as well. I thought both payments, though separate came out of your account on the same day...?

https://www.o2.co.uk/help/account-and-billing/first-bill

If you're on O2 Refresh we split your bill in two, so you’ll see two payments each month.
1. Device Plan - the cost of your phone or tablet
2. Airtime Plan - the monthly cost of your data, minutes and texts

Both payments will come out of your account on the same day.

However.. I haven't got Refresh so can't comment with certainty....

[MI5 Level 94: Supreme]

That's what I'm trying to drill down into but without further comment from @Anonymous we'll struggle.

[MI5 Level 94: Supreme]

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@Cleoriffwrote:

I'm a bit confused as well. I thought both payments, though separate came out of your account on the same day...?

https://www.o2.co.uk/help/account-and-billing/first-bill

If you're on O2 Refresh we split your bill in two, so you’ll see two payments each month.
1. Device Plan - the cost of your phone or tablet
2. Airtime Plan - the monthly cost of your data, minutes and texts

Both payments will come out of your account on the same day.

However.. I haven't got Refresh so can't comment with certainty....

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I also believe this to be correct as people on a simo don't pay on the day the bill is generated and by law, DD payments have to be notified of in advance.

[Cleoriff Level 86: Prestigious]

The opening post is confusing without doubt. However, as I'm not on a Refresh tariff (if that's what @Anonymous is talking about) so I will leave other, more knowledgeable folk to sort it...